Delivery Information

Suryaimport.com buy from China and ship all over Nepal directly from manufacturer to save profit margin and customer’s money.please contact us to check the status of your order. Your order is securely packaged to arrive undamaged and complete. After your order ships, the transit company (FedEx, UPS or a freight carrier) is responsible for the safe and timely delivery of your products. For this reason, Suryaimport.com cannot guarantee delivery dates or times.

IMPORTANT - Please read all the way to the end!

China to China


It takes 3 to 7 days to get products delivered within China or highest delivery time can be 7 days and minimum delivery date can be 3 days to ship around China.
SX Service
It takes 15 days to ship products from China to Nepal by land. It takes 3 days to ship products from China to Nepal by air.
Note: Shipping by air is very expensive and not recommended and do not save customers money but shipping is fast.
DX service
It takes around 20 days to ship products from China to Nepal to ship by land. It takes around 4 to 7 days to ship products from China to Nepal by air.
Note:Shipping by air is very expensive and not recommended and do not save customers money but shipping is fast.
Nepal
It takes 1 day to deliver within Kathmandu It takes 4 days maximum to delivery within Nepal regions.
It takes around 1 hour - 10 hours to deliver products by air throughout Nepal.
Note: It can take more time due to natural disaster and natural reasons like earthquake, hurricane, government holidays and so on.

Note: Please do not count saturday and sunday for delivery days because its public holiday in china and no work is carried out on that day.

When Your Order Arrives


The Freight Carrier’s driver will indicate which items are yours and present a Delivery Receipt or Bill of Lading for you to sign. CHECK FOR DAMAGES and SHORTAGES before you sign for the delivery! If you sign the Delivery Receipt, Bill of Lading or Electronic Signature Panel without making any notations, you are certifying there are no damages to the products (visible or concealed) and no missing products. You also forfeit your right to replacement products or a refund for product damages or shortages you may find after signing. So, please DO NOT SIGN anything until you inspect your order.

Please Download the Order Checklist from the  Download Page

Inspection for Damages & Shortages

You have the right and responsibility to inspect your order (within 15 minutes) before accepting it, paying particular attention to the following:
1. Missing Products
Make sure that the box/case quantities listed on the delivery receipt match the actual number of products you receive. For example, if you ordered 10 products and they are packaged with 2 products per box, verify that there are 5 boxes in the shipment.
2. Visible Damage
Visible Damage is damage to the outside packaging and/or product that you can see before the packaging is opened. Examine the product packaging for tears, dents or holes.
3. Concealed Damage
Concealed Damage is damage to the contents of a package you can’t see until the package is opened. Carefully open all boxes/cartons to inspect for concealed damage.

Check for concealed damage right away – not longer than 48 hours after delivery.

  • 1. Keep the damaged product(s) with carton(s) and packing
  • 2. Call the freight company to report the concealed damage.
  • 3. Request and schedule an inspection with the freight company.
  • 4. Get a copy of the inspection report and keep it for your records.

Special Cases:

If the driver won't allow you to inspect your order, and you want to accept the delivery, write "DENIED INSPECTION BY DRIVER" on the Delivery Receipt, Bill of Lading or Electronic Signature Panel and sign it. This is for your protection and to assist with documenting the freight carrier's accountability should a problem be discovered after delivery.

  • • If there are shortages or damages and the driver won't allow you to notate these on the delivery receipt or the electronic signature panel, refuse the shipment.

    Call our Customer Service Department at 014229299.
  • • If you find that most of your order has been significantly damaged (for example, there is visible damage to most of the products), refuse the full shipment.

    Call our Customer Service Department at 014229299.
  • • If your order is delivered on multiple pallets and the products on one or more of the pallets are damaged, you can refuse those products and accept the rest of the delivery.

    Call our Customer Service Department at 014229299.

We reserve the right to bill freight charges on shipments that are refused because they arrived later than expected, are forwarded to another address, or have been returned for lack of signature or incorrect delivery address.