Frequently Ask Question

FAQ FAQ | Suryaimport




General Questions

Yes, It's certainly possible. To create an order, copy the URL and paste it in our create order page.
Our charges included the product price,local shipping fee, international shipping and import duties, courier charge and vat. Check prices in our calculator.
Payment will be accepted in Nepalese Currency in the following methods:
1.Esewa
2.Cash pick up (available in Kathmandu valley only)
3.Bank transfer
4.Bank deposit
5.Pay in Office
6.IME pay
7. Pay through Debit and Credit card
Full Payment in advance to confirm the order because the product cost, shipping and import costs have to be covered on your behalf.
You can place ordered by pasting URL in create order page.
China to China It takes 3 to 7 days to get products delivered within China or highest delivery time can be 7 days and minimum delivery date can be 3 days to ship around China. SX Service It takes 12 days to ship products from China to Nepal by land. It takes 3 days to ship products from China to Nepal by air. Note: Shipping by air is very expensive and not recommended and do not save customers money but shipping is fast. DX service It takes around 20 days to ship products from China to Nepal to ship by land. It takes around 4 to 7 days to ship productsfrom China to Nepal by air. Note:Shipping by air is very expensive and not recommended and do nota save customers money but shipping is fast. Nepal It takes 1 day to deliver within Kathmandu It takes 4 days maximum to delivery within Nepal regions. Note: It can take more time due to natural disaster and natural reasons like earthquake, hurricane, government holidays and so on.

Ordering

We currently take orders from all Chinese websites.
Yes you can.
Yes, we take orders from websites not listed in our recommended websites. But, Our team will review those websites to check whether the website is safe for shopping before confirming the order request.

Shipping and Delivery

You can track your order by calling us.
Sometimes orders get delayed because the seller delays the delivery to our warehouse, delayed customs clearanceat Tribhuvan International Airport or flight delays dueto bad weather.

Returns, Refunds

No, you cannot cancel the order once it is done.
ll manufacturer and supplier in China do not have return policy. If the manufacturer have return policy it willbe mention in your invoice as (return policy: Yes/No) If yes then item have return policy and if no item have no return policy. Returning time and date will be mention in the invoice.The shipping cost will be paid by customer unto the factory if the product are in good condition and still have to return to factory owner or manufacturer.Returned products must be complete (all parts & pieces) and in their original condition and packaging. You are responsible for return shipping charges. If you return one of these products, outbound shipping costs may be deducted from your refund amount. Refunds will be credited to the original method of payment.
Yes, you can do that given the seller is still accepting returns.
The responsibility to ship the product back to country of origin will be that of the buyer. The return courier charges will also be borne by the buyer.
Only product price will be refunded. Bank charges, Shipping , import duties and suryaimport.com service fees will not be refunded.

Payment and Pricing

You can make payment by 1.Esewa 2.Cash pick up 3.Bank transfer 4.Bank deposit 5.Pay in Office 6.IME pay 7. Pay through Debit and Credit card
The service charge rate is as follows:
Total Amount: Service Charge
1 Item 15%
Less than $ 1,000 10%
$ 1,000 to $ 5,000 8%
$ 5,000 to $ 10,000 7%
$ 10,000 to $ 25,000 6%
$ 25,000 above 5%
Yes, cash pickup incurs extra charges as displayed during check out processs.
Our team will contact you before placing the order to confirm which order you made payment for. Alternatively, you can also inform us via chat, email or message.
There are three main costs : Bank charges, International shipping charges and Import duties or custom duty charges.
Since we already provide the best prices to our customers, additional discounts is not possible.

Tracking Order

You can track your order from my orders page.
We will send you an email when we confirm your order. You can also check My Orders page and checking the tracking status.
We use a network of trustworthy partners based on theirspeed to deliver the order to you.
This could be because: You have a single order with many items, that could have been shipping separately. If anitem is missing from a set or combo, please get in touch with us through contact us.