Top FAQ’s
Q
I want to order a product from any site around the China, India and USA, is it possible?
Yes, It’s certainly possible. To create an order, copy the URL and paste it in our create order page ( Order page text to be linked to create order page or send photo in What’s App No:+91-7478089895 or +1-206-261-7483 or +977-9841713716 or +977-9843041886 or +977-9860256292 )
Q
What will be my total cost ?
Our charges included the product price, local shipping fee, international shipping and import duties, courier charge and vat.
Check prices in our calculator for reference only, it doesn’t show the exact cost.
Q
How can I make the payment?
A
Payment will be accepted in any country Currency in the following methods:
Machhapuchchhre Bank
Ac No: 1601524773130011
Ac Name: Raj Import Pvt Ltd
E-Sewa Payment Methods
Reciever Name:
Raj Kumar Bhaumik
Mobile No:
9860256292
Reciever Esewa Id:
9860256292
Other Payment Methods:
Connect IPS
IME PAY
Laxmi Sunrise Bank
Fonepay App
Prabhu PAY
NIC ASIA
Everest Bank Limited
Esewa Scanner
IME Pay Scanner
Punjab National Bank
Bank Account Details
- A/c Name: Moumita Manna
- IFSC code: PUNB0018820
- AC no: 0188010419345
- Bank name: Punjab National Bank
- Swift Code: PUNBINBBKSL
Payment through RTGS SBI
Bank Account Details
Swift Code: SBININBB839
A/c Name: Rajkumar Bhunia
IFSC code: SBIN0002020
AC no: 43625613656
Bank name: State Bank of India (SBI Bank)
Q
Can I pay 50% to confirm my order?
A
Full Payment in advance to confirm the order because the product cost, shipping and import costs have to be covered on your be10%. But fear not, if your order is cancelled or not delivered to you, we will refund you full amount.
Q
How can I place orders ?
A
You can place ordered by pasting URL in create, calling, chatting with us or sending product photo in What’s App No:+91-7478089895 or +1-206-261-7483 +977-9841713716 +977-9843041886 +977-9860256292.
Q
How long will you take for delivery?
A
We take only 2 – 5 days to deliver products from Indian websites after product reach to our warehouse and 15-21 days from US websites or USA warehouse to Nepal.
Ordering
Q
From which countries can I buy using Suryaimport?
A
We currently take orders from India, China and USA.
Q
Can I buy from UK based websites?
A
We currently take orders from all websites including Amazon UK.
Q
Can I buy from Chinese websites such as Alibaba and Aliexpress?
A
Yes you can.
Q
Can I buy from websites not listed in your recommended page?
A
Yes, we take orders from websites not listed in our recommended websites. But, Our team will review those websites to check whether the website is safe for shopping before confirming the order request.
Q
Can I request for order on Facebook ?
A
Yes, you can also chat with us on Facebook to create an order.
Shipping and Delivery
Q
How long do you take to deliver products from product location country to Nepal?
A
We take only 2 – 5 days to deliver products from Indian websites after product reach to our warehouse and 15-21 days from US websites or USA warehouse to Nepal.
Note: Shipping by air is very expensive and not recommended and do not save customers money but shipping is fast.
Note: It can take more time due to natural disaster and natural reasons like earthquake, hurricane, and government holidays and so on.
Q
And , what about products from USA?
A
Yes, We deliver product from USA , China and India to Nepal.
Q
Where is my order?
A
You can track your order by clicking here, calling us, chatting us. ( take to order request page)
Q
Why is my order delayed?
A
Sometimes orders get delayed because the seller delays the delivery to our warehouse, delayed customs clearance at Airport or flight delays due to bad weather.
Returns, Refunds
Q
Can I cancel my order?
A
Yes, you cancel the order if the product is not bought yet from our company to deliver you.
Q
What about refund?
A
You wont get refund after making final order.
Payment and Pricing
Q
How can I make payment for the order?
A
You can make payment by visiting our making a bank transfer. Online payment gateway will be integrated soon.
Q
What are the costs involved when importing products to all country?
A
There are three main costs : Bank charges, International shipping charges and Import duties or custom duty charges.
Q
Why are you charges so expensive?
A
Suryaimport specializes in providing the best prices to our customers. Thus, we keep our charges very minimum.
Importing products from abroad incurs a lot of charges such as bank charges, international shipping and import fees. Among these charges, import fees/ custom duties take up the majority of the costs.
Q
Can I get additional discounts?
A
Since we already provide the best prices to our customers, additional discounts is not possible.
Tracking Order
Q
How can I track my order?
A
You can track your order from my orders page.
Q
How do I know my order is confirmed?
A
We will send you an email when we confirm your order. You can also check My Orders page and checking the tracking status.
Q
Which courier will deliver my item?
A
We use a network of trustworthy partners based on their speed to deliver the order to you.
Q
Why did I receive a partial order?
A
This could be because: You have a single order with many items, that could have been shipping separately. If an item is missing from a set or combo, please get in touch with us through contact Customer Care No: +91-7478089895 (India) , USA: (+1)-206-261-7483, +977-9841713716 (Nepal) +977-9843041886 (Nepal), +977-9860256292(Nepal) Call Or Whats app!
