Send Your Feedback — We’re Listening at Surya Import
Why Your Feedback Matters
At Surya Import, we believe in continuous improvement. Your feedback isn’t just words — it guides how we enhance our services. Whether you’re a customer, a business partner, or someone exploring global import solutions: your experience helps us become better.
- We value honesty. Tell us about what you loved, what frustrated you, and where we can improve.
- Your insights drive change. From refining our sourcing process to making checkout smoother — we act on real feedback.
- Together, we build trust. When you speak, we listen — and when we improve, everyone benefits.
What Kind of Feedback You Can Share
You can use this page to share insights on:
- Your import experience — Was the process smooth? Where did you face hurdles?
- Product quality — Are the items you received matching your expectations?
- Shipping & logistics — Was your order delivered on time? Were there any delays or damage?
- Customer service — How was your interaction with our support team?
- Website usability — Did you find what you were looking for? Was the checkout page intuitive?
- New ideas or features — Want to suggest a new brand, service, or improvement? Let us know.
How You Can Give Feedback
We make it easy and flexible for you to share your thoughts:
- Fill Out the Feedback Form
Use the form below (or linked here) — it’s quick, mobile‑friendly, and designed to let you share exactly what you want. - Send Us an Email
Prefer to write your feedback in your own words? Drop us a message at feedback@suryaimport.com — we read every email personally. - Chat With Us
You can use our live chat (if available) to quickly send feedback right after your experience or transaction.
What Happens After You Share Feedback
- We analyze it. All feedback goes into our feedback loop. We categorize and prioritize what needs immediate improvement. saylo.io+2Zendesk+2
- We act on it. Real changes come from real data. When many customers point out the same issue, we make improvements. Metrobi+1
- We close the feedback loop. You will often hear back from us — either with thanks, updates on changes, or further questions. Userback
- We reward your time. For detailed feedback or survey participation, we might offer small incentives, like discounts or store credits. Zendesk+1
Your Feedback, Our Promise
- Transparent Process: We openly share the improvements and updates we make — because we want you to know that your voice matters. Userpilot
- Respect & Gratitude: Every feedback submission is appreciated. We thank you for investing your time in helping us grow. peoplepulse.com
- Continuous Listening: Feedback isn’t a one-time thing for us. We regularly ask for your opinion so we can stay aligned with your needs. Metrobi
Submit Your Feedback Now
3 responses to “Send Us Feedback”
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Your insights help us shape Surya Import into a better, more customer‑focused platform. Thank you for being a part of our journey.
Call , Whats app, Chat :
India No:
+91-7478089895
USA No:
+1-206-261-7483
Nepal No:
+977-9841713716 [ Mr.Sulav Kumar Shrestha ]
+977-9843041886 or +977-9860256292 [ Mr.Raj Kumar Bhaumik ]
China No:
+86 1 87 7980 6337
For order related feedback: order@suryaimport.ae
For customer support related feedback: support@suryaimport.ae
For any bill or product cost related feedback: billing@suryimport.ae
For sales related feedback: sale@suryaimport.ae
To directly send feedback to CEO: raj@suryaimport.ae
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