Terms of Use for Surya Import
Welcome to Surya Import! By using our website and services, you agree to the following Terms of Use. These terms govern your access to and use of the Surya Import website and its associated services. Please read these terms carefully before using our website. If you do not agree with these terms, please refrain from using our website.
Effective Date: [16-11-2025]
1. Introduction
Surya Import is a leading company in the import and export industry and technology innovation offering high-quality products and services to customers globally. Our website provides a platform for browsing products, placing orders, and engaging with various import-export solutions.
By accessing or using this website, you agree to comply with and be bound by these Terms of Use, as well as our Privacy Policy, Cookie Policy, and any other relevant terms and conditions.
2. Acceptance of Terms
By accessing or using the Surya Import website, including our services, content, and any other tools or features available, you agree to be bound by these Terms of Use. If you are using this site on be10% of an organization or company, you represent and warrant that you have the authority to bind that organization to these terms.
3. Website Use
3.1. Access and Usage
- You must be at least 18 years old to use this website or have legal authorization to do so.
- You agree to use this website only for lawful purposes and in accordance with these Terms of Use.
- You may not use the website to:
- Violate any applicable laws or regulations.
- Transmit harmful or malicious content, including viruses or malware.
- Attempt to gain unauthorized access to our systems, accounts, or data.
3.2. User Registration
To access certain features of the website, you may need to register an account with Surya Import. By registering, you agree to:
- Provide accurate and up-to-date information.
- Keep your account login details confidential.
- Notify us immediately if you suspect any unauthorized use of your account.
4. Products and Services
Surya Import offers a range of import-export services and products, including but not limited to global shipping solutions, wholesale products, and custom import services. The product listings, descriptions, and pricing on our website are provided to the best of our knowledge. However, Surya Import reserves the right to modify or discontinue any products or services at any time without prior notice.
4.1. Availability and Shipping
- All products are subject to availability, and we do our best to ensure that the information provided on the website is accurate.
- Surya Import provides international shipping, and delivery times may vary depending on the destination and shipping method chosen.
- All orders are processed in accordance with our Shipping and Return Policy.
5. Intellectual Property
The content on this website, including text, images, logos, graphics, and design, is the intellectual property of Surya Import or its licensors. You agree not to:
- Reproduce, distribute, modify, or otherwise use any content without permission from Surya Import.
- Use our trademarks, logos, or branding without our express consent.
All intellectual property rights are reserved.
6. User-Generated Content
Surya Import may allow users to post content such as reviews, comments, or feedback on our website. By submitting user-generated content, you agree that:
- You have the right to share the content.
- The content does not infringe on any third-party rights.
- You grant Surya Import the right to use, display, and modify the content as we deem appropriate.
7. Privacy and Data Protection
Surya Import takes your privacy seriously. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you consent to the practices described in our Privacy Policy.
8. Limitation of Liability
To the maximum extent permitted by law, Surya Import is not liable for any damages, losses, or costs incurred from your use of the website, products, or services. This includes, but is not limited to, indirect, incidental, punitive, or consequential damages arising from:
- Use or inability to use the website.
- Errors or omissions in the website content.
- Technical issues, including website downtime or security breaches.
9. Indemnification
You agree to indemnify and hold harmless Surya Import, its officers, directors, employees, and agents from any claims, damages, or liabilities (including legal fees) arising out of your violation of these Terms of Use or misuse of the website.
10. Governing Law and Dispute Resolution
These Terms of Use are governed by the laws of respective country. Any disputes related to these terms will be resolved through binding arbitration or in the courts of country.
11. Changes to Terms of Use
Surya Import reserves the right to update, modify, or change these Terms of Use at any time. Any changes will be posted on this page with an updated effective date. By continuing to use the website after changes are posted, you agree to be bound by the updated terms.
12. Contact Us
If you have any questions or concerns about these Terms of Use, please contact us at:
- Email: [raj@suryaimport.us]
- Phone: [+91-7478089895]
- Address: [Daspur, Geribuditola, Purosattampur Prathmik Vidyalaya, Ghatal, 721211 ]
Suryaimport.com is an online service to buy or import any kinds of products from India, China and USA
to Nepal save all profit margin from retailer. The company takes all
responsibility to buy products from any country around world and delivered the products directly
to customer to save money of customers by removing the middle men of
wholesaler, distributor and retailer.
Suryaimport charges 10% of product price where 9% are used in expenses
of company eg:salary of employees(for all expenses details check
pictures) and 1% profit company keep as profit.
(Note: Company deserve the right to charge 10% of product price by
showing original bills in case company gets loss from the product)
Note: Sometime company calculator does not show accurate rate and price
for like big machines in that case company will show you all charge details
and will take 10% of product price charge. Company cannot bear losses.)
Disclaimer Of Warranties And Liability
The Sites, all the materials and products (including but not limited to software) and
services, included on or otherwise made available to you through the Sites are
provided “as is” and “as available” basis without any representation or warranties,
express or implied except otherwise specified in writing.
Import Duties & Customs Clearance
Each item in your order for delivery to any country may be subject to Custom Duties. The applicable Custom Duties (including a processing fee) are included in the product price shown on the website.
Please note Suryaimport.com is a consumer service and can be used for bulk resale without specific request and authorization by us. Any liabilities accrued by shipping for resale is the sole liability of the customer and Suryaimport.com nor its logistics partners.
Suryaimport.com does not take responsibility or liability or warrant including but not limited to, the actions, products, content and services on the Sites, which are linked through including but not limited to affiliates and sites using Sites’s APIs.
Your Account
You are responsible for maintaining the confidentiality of your account and password
and for restricting access to your computer, and you agree to accept responsibility
for all activities that occur under your account or password. Products sold on
Suryaimport.com are not for people below aged 18, however any products available
for children below age 18, can be bought by adults.
You Agree and Confirm
That in the event that a non-delivery occurs on account of a mistake by you (i.e.
wrong name or address or any other wrong information) any extra cost incurred by
Suryaimport.com for re-delivery shall be claimed from you. That you will use the
services provided by Suryaimport.com, for lawful purposes only and comply with all
applicable laws and regulations while using the Website and transacting on the Site.
You will provide authentic and true information in all instances where such
information is requested of you. Suryaimport.com reserves the right to confirm
and validate the information and other details provided by you at any point of time. If
upon confirmation your details are found not to be true (wholly or partly),
Suryaimport.com has the right in its sole discretion to reject the registration and debar
you from using the Services of Suryaimport.com and without prior intimation
whatsoever.
That you are accessing the services available on this Website and transacting at your
sole risk and are using your best and prudent judgment before entering into any
transaction through this Website That the address at which delivery of the product
ordered by you is to be made will be correct and proper in all respects.
Suryaimport.com is not liable for any loss or damage arising out of circumstances
beyond Suryaimport.com control. These include but are not limited to Act of God”
“Force Majeure” e.g. war plane crash or embargo; any defect or characteristic related
to the nature of the Shipment, even if known to Suryaimport.com; riot or civil
commotion; any act or emission by a person not employed or contracted by
Suryaimport.com e.g., Receiver, third party, customs or other government official;
industrial action; and electrical or magnetic damage to, or erasure of, electronic or
photographic images, data or recordings.
Item Quality and Warranties
All products come with warranty and guarantee by company brand and can be
repair when any damage on any of your nearest dealer or any shop.
Privacy Policy
Your personal details are kept secret to company that includes your address,
phone no and other details. Please feel secure to provide information clearly
so that we can deliver products to you at right place and right time.
Delivery Information
Suryaimport.com buys from any online store of the world and ship all over world from manufacturer to save profit margin and customer’s money. Please contact us to check the status of your order. Your order is securely packaged to arrive undamaged and complete. After your order ships, the transit company
(FedEx, UPS or a freight carrier) is responsible for the safe and timely delivery of your products. For this reason, customer should allow us for 1 to 2 days late delivery.
IMPORTANT – Please read all the way to the end!
Note: Shipping by air is very expensive and not recommended and do not save customers money but shipping is fast.
Note: It can take more time due to natural disaster and natural reasons like earthquake, hurricane, and government holidays and so on.
Note: Please do not count public holidays for delivery days.
When Your Order Arrives
the Freight Carrier’s driver will indicate which items are yours and present a Delivery Receipt or Bill of Lading for you to sign. CHECK FOR DAMAGES and SHORTAGES before you sign for the delivery! If you sign the Delivery Receipt, Bill of Lading or Electronic Signature Panel without making any notations, you are certifying there are no damages to the products (visible or concealed) and no missing products. You also forfeit your right to replacement products or a refund for product damages or shortages you may find after signing. So, please DO NOT SIGN anything until you
Inspect your order.
Inspection for Damages & Shortages
You have the right and responsibility to inspect your order (within 15 minutes) before accepting it, paying particular attention to the following:
1 . Missing Products
Make sure that the box/case quantities listed on the delivery receipt match the actual number of products you receive. For example, if you ordered 10 products and they are packaged with 2 products per box, verify that there are 5 boxes in the shipment.
2 . Visible Damage
Visible Damage is damage to the outside packaging and/or product that you can see before the packaging is opened. Examine the product packaging for tears, dents or holes.
3 . Concealed Damage
Concealed Damage is damage to the contents of a package you can’t see until the package is opened. Carefully open all boxes/cartons to inspect for concealed damage.
Check for concealed damage right away – not longer than 48 hours after delivery.
1. Keep the damaged product(s) with carton(s) and packing
2. Call the freight company to report the concealed damage.
3. Request and schedule an inspection with the freight company.
4. Get a copy of the inspection report and keep it for your records
5.Special Cases:
If the driver won’t allow you to inspect your order, and you want to accept the delivery, write “DENIED INSPECTION BY DRIVER” on the Delivery Receipt, Bill of Lading or Electronic Signature Panel and sign it. This is for your protection and to assist with documenting the freight carrier’s accountability should a problem be discovered after delivery.
• If there are shortages or damages and the driver won’t allow you to notate these on the delivery receipt or the electronic signature panel, refuse the shipment.
Call our Customer Service Department at +1(206) 261 7483 or +91-7478089895 or +977-9860256292.
• If you find that most of your order has been significantly damaged (for example, there is visible damage to most of the products), refuse the full shipment.
Call our Customer Service Department at +1(206) 261 7483 or +91-7478089895 or +977-9860256292.
• If your order is delivered on multiple pallets and the products on one or more of the pallets are damaged, you can refuse those products and accept the rest of the delivery.
Call our Customer Service Department at +1(206) 261 7483 or +91-7478089895 or +977-9860256292.
We reserve the right to bill freight charges on shipments that are refused because they arrived later than expected, are forwarded to another address, or have been returned for lack of signature or incorrect delivery address.
Service Charge Description for Alibaba Products
For customer satisfaction, the service charge is not applied on Custom, Delivery Charge and GST
Charge Based on Quantity
1. If you order 1 item. :
Service Charge 15% on (Price + Local Shipping + International Shipping )
2. If you order 2 or more item :
Service Charge 10% on (Product Price + Local Shipping + International Shipping )
